Privacy Policy
Last updated: September 2026
This privacy policy explains how Penmilne Contractors Ltd, trading as Penmilne Electrical Contractors, collects and uses personal information when you visit this website, contact us or use our services.
Who is responsible for your information?
Penmilne Contractors Ltd is the data controller for personal information collected through this website. You can contact us at Unit 2 Cam Square, Wilbury Way, Hitchin, Hertfordshire, SG4 0TZ, by phone on 01462 437680 or by email at office@penmilne.com.
What information do we collect?
- Contact details you give us, such as your name, company, email address and phone number
- Details about your property or site, including its address and the work you need
- Documents you choose to upload, such as drawings, tender documents or previous electrical reports
- Records of calls, emails and correspondence with our team
- Technical information about how you use the website, such as your browser type and pages visited, where cookies allow this
How do we use your information?
- To respond to enquiries and prepare quotations
- To arrange surveys, inspections and appointments, including contacting tenants or site contacts you ask us to liaise with
- To carry out and certify electrical work, and to issue reports and certificates
- To meet our legal, regulatory, insurance and accounting obligations
- To understand how the website is used and improve it
What is our lawful basis for using your information?
We use your information where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. We also rely on our legitimate interests in running and improving our business, on legal obligations such as keeping certification and financial records, and on your consent where we ask for it, for example when you submit the website enquiry form or accept non-essential cookies.
Who do we share your information with?
We do not sell your personal information. We only share it where needed with trusted third parties who help us run the business, such as IT, website hosting and email providers, certification bodies such as NICEIC when registering notifiable work, equipment manufacturers when registering warranties, and professional advisers. We may also share information where the law requires it.
How long do we keep your information?
We keep personal information only for as long as it is needed for the purpose it was collected for. Enquiries that do not lead to work are reviewed and removed periodically. Records relating to completed work, certificates and invoices are kept for as long as required by law, regulation and our insurers.
What are your rights?
Under UK data protection law you have the right to access the personal information we hold about you, ask us to correct or delete it, restrict or object to how we use it, request a copy in a portable format and withdraw consent at any time where we rely on consent. To make a request, contact office@penmilne.com.
How do I make a complaint?
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
Information about the cookies used on this website is set out in our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.